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Brian and I have date nights on a pretty regular basis… if sitting at home, cuddled up on the couch counts as a date. But a real date night out? It’s been a while. Getting to review the Hotel Valencia provided us with the opportunity for just that.
The hotel is located along the San Antonio Riverwalk, which, if you haven’t been, is a great getaway location with a lot to do.
The attention to service is apparent from the moment you walk in the door – or really, as you walk up. Bob rushed over to grab the door for us, greeting us with a smile. At check in, Lisa was pleasant and efficient, pointing out features of the hotel and where they were located. Within an hour of check in, I received an email from Robert, the Director of Operations, thanking us for choosing their hotel and letting me know I could email him or call the front desk if I had any problems. This level of service is not something I’ve encountered often at a hotel, and it made an impression. Continue Reading…